Our five main categories are Emergency Lighting, Emergency Power, Emergency Communication, Emergency Storage, and Home Preparedness.

Compare the voltage, current, wattage, connector type, battery requirements, and stated device compatibility for the exact item. Do not assume every backup-power product can operate every appliance. Contact us before ordering if a specification is unclear.

Yes. Lighting runtime and power performance depend on the model, settings, battery condition, connected load, and environment. Communication reception depends on supported frequencies, location, conditions, and any required network or service. Read the exact item specifications; do not assume continuous coverage or unlimited runtime.

Follow the manufacturer instructions for charging, storage, inspection, and operating conditions. Periodically check functionality and battery condition, and keep supplies organized. Stop using damaged equipment or swollen, leaking, or overheating batteries. Our support team assists with product and order questions; it is not an emergency-response service.

The payment methods available for your location and order are displayed at checkout. Please see our Payment & Security page for more information.

Processing begins after payment confirmation and any necessary order checks. Delivery estimates and available shipping options depend on the item and destination. Refer to the product page, checkout, and our Shipping Policy. Contact us before ordering if timing is important.

Contact us as soon as possible. We will check whether the order can still be changed or cancelled. Changes may no longer be possible after fulfillment or dispatch has begun; applicable statutory rights remain unaffected.

When tracking is available, it is provided through your dispatch notification or order information. Carrier scans may take time to appear after dispatch. If an update seems overdue, contact us with your order number.

Check your tracking information, delivery address, and any carrier notices, then contact us. We will help review the delivery status and investigate with the relevant service provider.

Contact us promptly with your order number, a description of the issue, and relevant photos when available. We will assess the issue and explain the appropriate remedy. Your rights for faulty or misdescribed goods remain protected.

Email service@falkenorr.com with your order number, the item, and your reason for returning it. Review our Return & Refund Policy. Contact us for the correct destination before sending a return.

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to post the funds. Contact us if you need help checking an approved refund.

Contact service@falkenorr.com or call +86 15963427569. Our customer service hours are 8:00 AM – 10:00 PM.

Falkenorr™ is owned and operated by Beijing Fangzhixingyuan Technology Co., Ltd. The company operates falkenorr.com and provides customer support for purchases through our online store.